FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require the Order # that is immediately emailed to you after you make your reservation.
Full Refund with 24 hours prior notice.
Bring a bathing suit and a towel to get into the river. Extra money for souveniers, photos, raicilla, restaurant and tips.
Wear light clothing. It is recommended to have a comfortable shoes.
Yes, as long as you bring the helmet or chest mount. Cell phones are not allowed for safety reasons.
The recommended minimum age is 4 years old and the maximum is 65 years old. A good physical condition is required to walk on the mountain, there are many steps between the 11 lines.
We do hike and ziplining in the rain, and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! But If the weather is unsafe like big storm, hurricane or fire in the mountains, the trip will be changed or postponed. You will be notified prior your trip if there are changes due to weather.
Please contact us to get the latest information on your desired trip.